Frequently Asked Questions

Who operates this store?

Stern Direct is operated by Ad Management Services LLC, 30 N Gould Street, Suite #23552, Sheridan, WY 82801, United States.

What currency are prices in?

All prices are in US dollars (USD).

What will appear on my card statement?

Charges appear as TODO: as assigned by your payment processor. If you don't recognize a charge, email [email protected] first and we'll help right away.

Is this a subscription?

No. Every order is a single, one-time payment. We never sign you up for recurring billing.

How much is shipping and how long does it take?

Standard shipping is $4.99 per order, free on orders over $49.00. Orders are processed in 1-3 business days (TODO: confirm with fulfilment partner) and delivered in 7-15 business days (TODO: confirm with fulfilment partner).

Do you charge sales tax?

Sales tax, where required by your state, is calculated and shown at checkout before you pay.

Can I track my order?

Yes. We email you a tracking number when your order ships.

Can I cancel or change my order?

Contact us as soon as possible. If the order hasn't shipped, we'll cancel it for a full refund.

What is your return policy?

You can return items within 30 days of delivery. See our Return & Refund Policy for the steps.

Which payment methods do you accept?

Visa, MasterCard. Payments are processed by a licensed payment provider; we never see or store your full card number.